Shipment

How long will it take to get my order?

The indacative delivery time of the orders is indicated in the shopping cart.
If for any reason the order had to be delayed we will contact you to let you know.

We also remind you that in all other cases, CurlySelection refers to the timing of the current legislation to protect the consumer.

What happens if there is an error in the order made by us?

If you detect an error in the order you must contact us in a maximum period of 24 hours, through our email info@curlyselection.com After this period, claims will not be accepted.

We will take care of removing the wrong product and you will receive the requested merchandise at no additional cost. To accept a return both the product and the packaging must be in their original condition and the containers of the unopened products (security seals, boxes, etc.), otherwise they will be billed. See the section EXCEPTIONS TO THE RIGHT OF WITHDRAWAL.

What happens if I want to return a product?

You can return a product by notifying us by email to info@curlyselection.com, within 14 calendar days of receiving the order, whether the product or the packaging are in their original condition (security seals, boxes, etc.) and unopened product containers, otherwise they will be billed. See the section EXCEPTIONS TO THE RIGHT OF WITHDRAWAL.

You can choose between:

- Refund of the amount paid: you must send the product in perfect condition. In this case you will bear the cost of returning the product.

- Exchange for another product: whether you have made a mistake when ordering a product or if you have thought about it better and you want to exchange the product for another reference, you will bear the return and new shipping costs. In the event that the product had an amount greater than the return, you must pay the difference. And if it had a lower amount, we would pay you the difference.

In both cases, you must send the product / s within 14 calendar days after the notice from you and the products must be in perfect condition, otherwise they will be billed. See the section EXCEPTIONS TO THE RIGHT OF WITHDRAWAL.

Once the products have been received and their status checked, we will proceed to their refund within a maximum period of 14 calendar days.


What happens if I do not receive the merchandise in perfect condition?

In case of not receiving the shipment in good condition, such as the breakage of one or more items, we ask you to send us a photo of the defect and / or break a maximum period of 24 hours from the receipt of the order. After this period, claims will not be accepted. In all cases, refunds will not be accepted if there is no receipt WITH RESERVATION of the dealer in the event that the box is damaged in any form.

If you do not tell us otherwise, the change will always be made by the same article or reference. If before making the shipment for the same reference / s that came damaged, you want to change it for another product, consider the following:

- If you have an amount greater than the amount returned, you must pay the difference

- If you had a lower amount, we would pay you the difference.

We will take charge of the postage corresponding to the return and new shipment. Only in this case you will not have to pay the shipping costs.

Can I return an order?

You have the right of withdrawal from the purchase without justifying the decision and without penalty of any kind, during the following 14 calendar days from the receipt of the order by you or a third person in charge of you and other than the carrier that delivers the order . Your decision to cancel the purchase must be communicated to us, within the aforementioned period of 14 calendar days, as follows:

- by email to: info@curlyselection.com

Of course, you must take into account the following conditions:

- The products you want to return must be sent to our store within a maximum period of 14 calendar days from the date of receipt of the order

- Products must come unopened, unused and retained in their original packaging as well as their safety seals (caps, transparent cellophane paper or stickers). See the section EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

- You must be careful when preparing the products for return. Protect them with paper, boxes, etc. but don't stick anything directly to the packaging. If the original packaging is affected by poor preparation, the return will not be accepted.

- if it is a pack / basket of products, all the products that were incorporated, including the corresponding box / basket, promotional gifts, etc. must be delivered

What happens if it has not been sent?

If the order has not yet left our store, let us know as soon as possible to cancel the shipment. Within 14 calendar days after your communication, we will refund the amount paid in the same way you made the payment.

What if it has already been sent?

In the event that the order has already left, the products you want to return must be sent back to our store in the next 14 calendar days from the communication. The transport costs derived from the return of the order (shipping costs back to our store) are borne by the customer. Cash on delivery is not accepted.

On the return, you must attach a copy of the invoice indicating the items you want to return. Once we have received the returned merchandise, the full amount of the product will be refunded, provided that the product is in perfect condition, has not been opened and retains its original packaging (See the section on EXCEPTIONS TO THE RIGHT OF WITHDRAWAL.). In case you return the complete order, the shipping costs will be refunded. In case it is a partial return, the shipping costs will not be refunded.

The return will be carried out through the same means of payment used by the Client when paying his order. Said reimbursement will be made within the following 14 days, from the communication of its withdrawal, as long as we have received the merchandise within said period from the client.

Who should pay the return costs?

If you are the one requesting the return / exchange of the products you must pay the shipping costs for the return and, if applicable, the new shipment of the merchandise.

We will only bear the shipping costs in case of error in the order from us or because the merchandise arrived damaged or in poor condition.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

According to article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, the right of withdrawal may not apply to the following products:

- Customized products: Returns of customized products made in accordance with the specifications commissioned by the consumer are NOT accepted. The customized products will be duly indicated on the website and to proceed with their completion, the customer must first give their prior consent.

- The supply of goods that may deteriorate or expire rapidly such as food products.

- The supply of sealed goods that are not suitable to be returned for reasons of health or hygiene protection and that have been unsealed after delivery. This includes:

* products with HYGIENIC-SANITARY risk such as menstrual cup or other products that could be susceptible to such risk.

* open, used or unsealed products with hygienic-sanitary risk such as cosmetics, makeup, personal and intimate hygiene products (pads, tampons, cotton discs, etc.), sponges (vegetable or luffa), food products or natural supplements.

- other legally contemplated exceptions are not susceptible to this right.

After the deadline established for the right of withdrawal of 14 calendar days, without CurlySelection receiving any type of notification for the partial or total return of the order, it will be understood that the customer accepts the order in full or, where appropriate, on those products on which you have not exercised your right of withdrawal, not being possible any successive claim in this regard, except for those derived from the guarantee corresponding to the products.

In case of disagreement, please contact us to try to resolve the issue in the best possible way.

EXCEPTIONAL CASES

We inform our customers that in the event that the shipment encounters particular and exceptional problems such as theft, improper handling, loss, missing products and other unforeseen circumstances, it may be necessary for the customer to provide photographic evidence (if applicable) and in some circumstances fill in a signed self-declaration (mandatory for the logistics company in the terms of the law) of the incident to receive the relative reimbursement. CurlySelection does not guarantee refunds if the customer does not provide sufficient information (including the necessary information to guarantee the requests from the logistics company) or refuses to sign the self-declaration (also necessary for the purpose of the bureaucratic process by the logistics company in some exceptional cases).

The timing of the refund varies according to the circumstances and mainly dictated by the logistics company and internal investigations that are part of the official procedure of the transport company, however CurlySelection guarantees its customers a full refund of damaged / lost / stolen items in the shortest possible time. Nevertheless, on rare occasions the time for a refund may be longer than expected and the customer is obliged to wait for a resolution by the logistics company, to which Curly Selection declines any responsibility since it cannot -de facto- and -de iure- intervene to shorten the time in any way. We will not accept complaints for problems or delays caused EXCLUSIVELY by the logistic company over which CurlySelection has no control. We will not accept complaints related to problems and delays related EXCLUSIVELY to an error made by the customer (for example: wrong address, non-existent, wrong telephone number, etc.) however CurlySelection will provide all possible support aimed at the fastest solution of the problem encountered.

If you disagree, please contact us to try and resolve the issue as best we can.